The site is owned and operated by Country Living Limited a company registered in England and Wales (Company Reg no. 05332893, UK Vat no 298 9434 86) whose registered office is at 207 Knutsford Road, Grappenhall, Warrington, Cheshire WA4 2QL
1. Format of the Contract.
1.1. These terms of sale apply to all goods supplied
by Healthstore.uk.com, whose trading address is at Coppice Cottage, Poynton, Stockport, Cheshire SK12 1RE (the “Supplier”/”we”)
1.2. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.3. By way of clarification, an acknowledgement of your order will be sent to you via email when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail., it is at this point that a binding legal contract is created, and any contract is subject to these Terms and Conditions.
1.4. The contract is subject to your right of cancellation (see below).
1.5. The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1. All prices are in £ sterling inclusive of VAT and exclusive of delivery.
2.2. The goods are subject to availability. Should an item be out of stock, we can usually obtain it within 5-7 working days. Should this situation arise, you will be e-mailed and given the opportunity to cancel your order or choose an alternative.
2.3. Every effort is made to ensure that prices shown on the Suppliers web site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer the option of reconfirming your order at the correct price or cancelling your order. We are under no obligation to supply the goods at the incorrect price.
2.4. In addition to the price, you will be required to pay a delivery charge for the goods.
2.5. We will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.
3. Payment
3.1. Payment for the goods and delivery charges can be made by any method shown on the Suppliers web site at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.
3.2. There shall be no delivery until cleared funds are received.
3.3. Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
4. Delivery
4.1. We will arrange for delivery of the products you order by Royal Mail or Courier and to the address you specify in the checkout procedure. However, the time for the delivery will not be essential to the contract between us.
4.2. If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund the price of the products, but you will still be liable to pay any delivery charges.
4.3. We aim to process and despatch your order within 24-48 hours. All orders are packaged with great care to ensure safe delivery. All deliveries are subject to stock availability
4.4. Once an order is despatched, it is the responsibility of the carrier to deliver your order on time. We cannot be held responsible for delays in the postal services. Please also consider Public Holiday closing.
4.5. If you have not received your order after 10 working days, please call us on 01625 876115 or email
[email protected] and we will make the necessary enquiries with our carriers. Should we not be able to locate your parcel, we will offer a refund or replacement.
4.6. The Supplier will not be responsible for any lost packages which are incorrectly addressed due to customer error.
4.7. The Supplier will not be responsible for the loss of any parcel that has been left in a Safeplace at your request.
DELIVERY OPTIONS
United Kingdom
Standard Delivery 2 - 5 Working Days
Delivery Fee £2.99
Premium Delivery 1 - 2 Working Days depending on location
Delivery Fee £4.99
International
We are currently unable to offer shipping outside of the United Kingdom. This is due to the new customs regulations put in place after Brexit.
5. Risk/Title
5.1. The goods are at your risk from the time of delivery.
5.2. Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1. the goods, and
5.2.2. all other sums which are, or which become due to the Supplier from you on any account.
6. Your right of cancellation.
6.1. You have the right to cancel the contract at any time up to the end of 14 days after you receive the goods
6.2. To exercise your right of cancellation, you must give written notice to the Supplier by email, giving details of the goods ordered and the reason for cancellation. Notification by telephone is not sufficient.
6.3. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. This guarantee is only valid if the product(s) has not been opened or tampered with and providing proof of purchase is enclosed. We also require that all goods are packed with care to avoid damage in transit and that they are returned by Recorded Delivery, as we cannot be held responsible for any goods lost in transit.
7. Returns & Refunds
7.1. In the unlikely event that goods supplied to you are damaged on delivery, you should notify us in writing via the email address shown below within 14 days. After verification, the goods should be returned to us, together with any relevant documentation in case a claim needs to be made against the carrier. Upon return of the goods, a replacement will be sent, and your postage costs refunded.
Please refer to our full Returns & Refunds Policy
HERE
8. Web Site Information.
8.1. We have tried to ensure that information provided in this Web site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
8.2. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
8.3. The information which accompanies products in this Web Site, is based on published literature
and manufacturer’s information available at the time the product was listed by
Healthstore.uk.com and does not represent the views of
Healthstore.uk.com. Product specifications are continually changed by manufacturers. We will endeavour to keep product descriptions up to date; however, we are not responsible for any inaccuracies relating to product descriptions and/or images.
9. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Country Living Limited abides by the requirements of current data protection legislation (GDPR). For details of how we use and protect your data, please click
HERE to read the full GDPR Policy.
10. Applicable Law
These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.
11. HEALTH DISCLAIMER
Information contained in this web site concerning products and health conditions is provided solely for general interest and should not be used to diagnose a health problem or replace medical advice. In all cases you should first refer to your General Practitioner or other qualified health professional to diagnose any health concern that you may have and for guidance as to the appropriate treatment, including any products listed on our web site. The products on this web site are not intended to treat, diagnose, cure, or prevent any disease.
If you are currently taking prescription medicines and intend to take a nutritional or herbal supplement, we advise you to check with your doctor that the combination of your medication and supplements is suitable.
Always read and follow the manufacturer’s detailed information and directions which accompany the product. Never exceed the recommended intake unless professionally advised to do so.
Women who are pregnant or planning a pregnancy should consult their doctor before taking any health product.
Keep all supplements out of the reach of children
